order.cancel_request.decline

Refuse a shopper’s cancellation request, with a mandatory reason: records the refusal on the timeline and clears the request. The order is untouched and keeps being fulfilled. To grant one instead use order.cancel_request.approve (returning the money with order.refund first). Idempotent by state; declining what was not requested is a conflict.

• Scope: order.write
• System: no
• Reachable from: POST /v1/commands/order.cancel_request.decline (tenant credential) · MCP tool order.cancel_request.decline · SDK client.call('order.cancel_request.decline', …)
• Events: order.cancellation_declined

Input (JSON Schema)

{
  "properties": {
    "order_id": {
      "minLength": 1,
      "type": "string"
    },
    "reason": {
      "maxLength": 1000,
      "minLength": 1,
      "type": "string"
    }
  },
  "required": [
    "order_id",
    "reason"
  ],
  "type": "object"
}

Result (200)

{
  "additionalProperties": false,
  "properties": {
    "cancellation_requested": {
      "type": "boolean"
    },
    "order_id": {
      "type": "string"
    },
    "outcome": {
      "enum": [
        "approved",
        "declined"
      ],
      "type": "string"
    }
  },
  "required": [
    "order_id",
    "cancellation_requested",
    "outcome"
  ],
  "type": "object"
}

Errors

validation_failed (400) · unauthorized (401) · forbidden (403) · conflict (409) · internal (500)